Getting Started
New to RideLogger? Start here.
How to sign up and start your free trial
Create your facility's RideLogger account and start your 30-day free trial immediately — no approval wait and no credit card required.
Using the setup checklist
New facilities see a short checklist at the top of the Dashboard to get the basics in place before scheduling the first trip.
Understanding roles and permissions
RideLogger has five account roles. Choose the narrowest role that lets someone do their job.
Core Features
Scheduling, trips, residents, destinations, staff, and everyday tools.
How to add a destination
Save a destination once so it can be reused across trips, with its distance and drive time remembered for next time.
How to add a resident
Add a resident so they can be scheduled for trips. RideLogger stores a first name and last initial only by design — not a full last name.
How to add staff and drivers
Add a team member with (or without) a login, and set their role.
"This person also drives" — what it does
Lets an admin, manager, or staff member act as a driver for scheduling purposes, without changing their actual role or permissions.
How to approve or decline a trip
Some trips (weekend trips, or ones that break a scheduling rule) are saved as Needs Approval instead of Approved. A manager or admin has to review them.
How to set driver schedules and see availability
Tell RideLogger which days/hours your drivers work so the Dashboard can show who's available today, and so trip conflicts can flag an unscheduled driver.
How to get directions to a trip's destination
Open turn-by-turn directions on a driver's phone straight from the trip.
How to import destinations from a spreadsheet (CSV)
Load your regular destinations (clinics, pharmacies, shopping centers) in bulk instead of adding them one at a time.
How to import residents from a spreadsheet (CSV)
Bring your resident list in from Excel or Google Sheets instead of typing each one in by hand.
How to mark a trip out, request pickup, and mark it returned
Track a trip through the day without live GPS — just simple status buttons the front desk and driver both see.
Nightly schedule digest email (Pro)
On the Pro plan, admins can receive an email each evening with tomorrow's schedule, so the first look at the day doesn't have to happen at the front desk.
How to print a driver sheet
Print a clean, landscape-ready sheet the driver can take with them — pickup times, destinations, and notes for the day.
Resident QR portal (Pro)
On the Pro plan, a printed trip receipt can include a QR code the resident (or their family) scans to see the resident's next trip — no login and no…
How to schedule a trip
Book a resident's ride — RideLogger checks for double-booked vehicles, driver availability, and capacity automatically. Any staff, driver, manager, or…
How to set your trip rules
Trip Rules (Settings section "🗓️ Trip Scheduling Rules") control which trips get auto-approved and which ones are flagged for a manager to review —…
How to text a resident or driver about a trip
Send the resident their ride details, or send the driver the pickup details, straight from the trip.
How drivers get notified a rider is ready for pickup
When the front desk marks a trip 🙋 Pickup Requested, the driver can be notified two ways — whichever they've set up.
How to turn on text reminders (consent)
RideLogger can text a resident their ride details, or text a driver their pickup details — but only once consent is on file. Available on both plans.
Understanding your Reports dashboard
A quick visual read on trip volume — no setup required, it fills in automatically as trips are scheduled.
How to preview the app as another role ("View as")
Admins can see the app the way a staff member, driver, manager, or trip-only user would see it — without logging out and back in.
Account & Settings
Billing, your subscription, data export, and how sync works.
How to contact support
Send a message to RideLogger support directly from the app.
How to export your data
Get your residents or destinations out of RideLogger as a spreadsheet at any time.
How to manage your card or cancel
Update payment details or cancel your subscription through Stripe's secure customer portal — RideLogger never stores your card number itself.
Plans & pricing
RideLogger has two flat-rate plans, both with a 30-day free trial and no credit card required to start.
Real-time sync and offline mode
Multiple staff can use RideLogger from different desks or phones at the same time, and the app keeps working if the internet briefly drops.
Session lock (60-minute inactivity)
To protect resident information on a shared front-desk computer, RideLogger locks itself after a period of inactivity.
How to start a subscription
Move from your free trial to a paid plan.
What happens when your trial ends
Your 30-day trial gives you full access to evaluate RideLogger. Here's what changes if it ends without a subscription.
Troubleshooting
Fixes for the most common questions and error messages.
Can't delete a resident or destination
Clicking Delete on a resident shows a red toast error, e.g.: *"Cannot delete Resident35 I: 3 upcoming trips reference them. Cancel or reassign those…
"Facility data is approximately ___ KB" warning
An admin sees a toast like: *"Facility data has reached approximately 500 KB. Plan to archive older trips before it approaches Firestore's 1 MiB…
Google Maps can't find the address / directions look wrong
Tapping a destination address, or clicking "🗺️ View route" on a trip, opens Google Maps with a route that doesn't make sense or can't be found.
A resident or driver isn't getting texts
"Text Resident" or "Text Driver" doesn't seem to reach the person, or the button/option isn't even showing.
A trip is stuck showing "Needs Approval"
A trip shows a ⚠️ Needs Approval badge and doesn't seem to move to the regular schedule.
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