Provider: mpwsproductionsllc LLC (also referred to as "MPWS Productions," "MPWS," "we," "us"), a limited liability company organized in the State of New York.
Service: RideLogger, the senior transportation scheduling software available at theridelogger.com (the "Service").
1. Agreement
By creating an account, accessing, or using the Service, you and the organization you represent (the "Customer" or "Facility") agree to these Terms. If you do not agree, do not use the Service.
2. The Service
RideLogger is a transportation scheduling tool for residential facilities: it stores trip schedules, resident transportation details, staff accounts, vehicle information, and related activity records that the Facility chooses to enter.
3. Not a HIPAA-Covered Service
RideLogger is not marketed, represented, or certified as a HIPAA-compliant service, and MPWS is not a "business associate" as defined under HIPAA. MPWS does not sign Business Associate Agreements. The Facility is solely responsible for determining whether the Service is suitable for its regulatory obligations and for what information its staff enter into the Service. The Facility agrees not to rely on the Service to satisfy any legal or regulatory recordkeeping, privacy, or security requirement applicable to protected health information.
4. Accounts and Acceptable Use
- The Facility's administrators control who receives staff logins and what role each holds. Each login is for one named individual; shared credentials are prohibited.
- The Facility is responsible for all activity under its accounts and for promptly removing access for departed staff.
- You may not: attempt to access another facility's data; probe, disable, or overload the Service; reverse-engineer it; or use it for any unlawful purpose.
5. Text Messaging (SMS)
The Service includes optional text-message (SMS) notifications for ride reminders and driver pickups. The Facility is solely responsible for obtaining and maintaining each recipient's consent before enabling text messages for that person, and for honoring opt-out requests. Recipients may reply STOP to unsubscribe at any time. Message and data rates may apply. Use of SMS is further described in our SMS Terms & Consent and Privacy Policy.
6. Fees and Trial
- The Service is offered per facility on two plans, unless a different written arrangement exists: Standard at $199 per month (up to 200 trips per month) and Pro at $599 per month (unlimited trips and additional premium features such as QR-coded sheets, schedule digests, and priority support). Both plans include unlimited residents and staff logins. Promotional discount codes may be offered at MPWS's discretion.
- New facilities receive a 30-day free trial. If you do not subscribe by the end of the trial, access may be suspended; your data remains exportable for 30 days after suspension.
- Fees are billed monthly in advance via Stripe and are non-refundable except where required by law. We may change pricing with 30 days' written notice.
- Accounts more than 15 days past due may be suspended until payment is received.
7. Customer Data
- The Facility owns its data. MPWS claims no ownership of resident, trip, staff, or other records the Facility enters.
- The Facility may export its data at any time using the built-in export feature, and may request a final export within 30 days of cancellation.
- MPWS accesses Customer data only to operate, support, and secure the Service.
- Data handling is further described in the Privacy Policy.
8. Availability, Backups, and Support
- We aim for high availability but do not guarantee uninterrupted service. The Service depends on third-party infrastructure (Google Firebase).
- Automated backups are maintained, but the Facility should also use the built-in export feature for its own records.
- Support is provided by email at support@theridelogger.com during normal U.S. Eastern business hours.
9. Termination
Either party may terminate with 30 days' written notice. We may suspend or terminate immediately for non-payment, material breach, or use that threatens the Service or other customers. Sections 3, 7, 10, 11, and 12 survive termination.
10. Disclaimer of Warranties
The Service is provided "as is" and "as available." MPWS disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. The Service is a scheduling aid; it does not provide medical, transportation-safety, or regulatory advice, and the Facility remains solely responsible for its transportation operations and resident care decisions.
11. Limitation of Liability
To the maximum extent permitted by law, MPWS's total liability arising out of or related to the Service will not exceed the fees paid by the Facility in the 3 months before the claim. MPWS will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost data that the Facility could have preserved using the export feature.
12. Indemnification
The Facility will defend and indemnify MPWS against third-party claims arising from the Facility's use of the Service, the data it enters, or its violation of these Terms or applicable law (including health-information and telecommunications regulations).
13. Changes to These Terms
We may update these Terms by posting a revised version at this URL with a new effective date and, for material changes, emailing facility administrators 30 days in advance. Continued use after the effective date constitutes acceptance.
14. General
These Terms are governed by the laws of the State of New York, with exclusive venue in Suffolk County, New York. If any provision is unenforceable, the remainder stays in effect. These Terms are the entire agreement regarding the Service and supersede prior discussions.
Contact
mpwsproductionsllc LLC — support@theridelogger.com
Last updated: July 10, 2026.